Naked Wines

Junior Technical Support Engineer

September 2023 - Present

At Naked Wines, my role demands a deep understanding of the company's vast codebase, database, and overall domain. I proficiently navigate and query these systems for efficient investigation of issues, delving into error stack traces and interconnected repositories built with diverse languages and frameworks to establish a root causes and resolve problems effectively. Alongside my daily responsibilities, I work on projects, rotate as an Incident Manager, support colleagues with incident analysis, and write/review SQL data fixes. I consistently meet all SLAs, ensuring timely resolution of problems.

Alongside my daily responsibilities, I work on projects, rotate as an Incident Manager, support colleagues with incident analysis, and write/review SQL data fixes. I consistently meet all SLAs, ensuring timely resolution of problems.

General Assembly

Teaching Assistant

May 2023 - November 2023

I worked as a teaching assistant for General Assembly's "Software Engineering Immersive" course, which I had previously completed.

My role involved guiding students through software engineering fundamentals, assisting with classwork, homework, and technical issues to ensure they received comprehensive support throughout their learning journey.

Triptease

Associate Software Engineer

Nov 2021 - Nov 2022

My core responsibilities included developing custom integration scripts for hotels and booking engines to facilitate search and reservation data gathering. I prioritized writing tests before coding and delivering code daily, addressed production bugs and integration improvement requests through JIRA and Slack, conducted data reviews and investigations with DataDog, and utilized SQL queries for data extraction and bulk importation.

Additionally, I collaborated with senior engineers, presented technical updates in town halls and engineer meetings, participated in coding dojo exercises, and organized social team activities and remote events.

General Assembly

Software Engineering Immersive Student

Mar 2021 - July 2021

I attended a full-time 13-week immersive coding bootcamp to learn in-demand programming languages, frameworks, software development tools, and engineering best practices.

Throughout the course, I attended lectures, collaborated with classmates on various coding tasks and projects, and greatly enhanced my communication and teamwork skills.

Homes for Students

Senior Customer Service Advisor

Nov 2020 - Mar 2021

Oversaw the management of multiple student accommodation properties in London. This included organizing renovations and major repair works, ensuring financial compliance, training fellow customer service advisors, and meeting all of the KPIs

In acknowledgment of my work, I was awarded with the company-wide recognition of Customer Service Advisor of the Year, leading to my promotion to Senior CSA.

Customer Service Advisor

Aug 2019 - Nov 2020

Managed the day-to-day operations of student accommodation, overseeing sales, inventory control, room viewings, debt collection, and ensuring health and safety compliance. Additionally, maintained a strong social media presence, coordinated student events, and delegated housekeeping and maintenance duties.

Premier Inn

Duty Manager

Jul 2017 - Aug 2019

Worked as a Team Leader, responsible for ensuring smooth and efficient operations across front-of-house, reception, housekeeping, restaurant and kitchen. Supervised stock control, ensured compliance with finance, health, and safety regulations, and trained teams according to company brand standards.

During my time at Premier Inn, I received both the Team Member of the Quarter and later the Team Member of the Year acknowledgments.

Team Member

Jun 2015 - Aug 2017

Reception and restaurant duties which included providing a welcoming and warm experience for guests throughout their stay, responding to their requirements and complaints in a professional and result-driven manner. Ensured an excellent dining and breakfast service, managed drink stock, led the team, and set up for successful and efficient shifts.